| PERNYATAAN |
JAWABAN |
| Basic Knowledge terkait rumusan visi, misi, tujuan, dan sasaran Program Studi |
Uraian |
| 1 |
Apakah Anda memahami rumusan visi, misi, tujuan, dan sasaran Program Studi? |
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| 2 |
Apakah anda mengetahui dan memahami Capaian Pembelajaran Lulusan (CPL) Program Studi? |
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| PERNYATAAN |
Score |
4
(Sangat Puas) |
3
(Cukup Puas) |
2
(Puas) |
1
(Tidak Puas) |
| Keandalan Layanan (Reliability) |
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| 1 |
Kemampuan dosen dalam memberikan layanan (pengajaran) Ability of lecturers in providing services |
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| 2 |
Kemampuan tenaga kependidikan dalam memberikan layanan Ability of educational personnel in providing services |
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| 3 |
Kemampuan pengelola dan memberikan pelayanan Ability of staffs in providing services |
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| PERNYATAAN |
Score |
4
(Sangat Puas) |
3
(Cukup Puas) |
2
(Puas) |
1
(Tidak Puas) |
| Daya Tanggap Layanan (Responsiveness) |
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| 1 |
Kemauan dosen dalam membantu mahasiswa dan memberikan jasa dengan cepat Willingness of lecturers in helping students and providing services quickly |
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| 2 |
Kemauan tenaga kependidikan dalam membantu mahasiswa dan memberikan jasa dengan cepat Willingness of educational personnel in helping students and providing services quickly |
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| 3 |
Kemauan pengelola dalam membantu mahasiswa dan memberikan jasa dengan cepat Willingness of staffs in helping students and providing services quickly |
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| PERNYATAAN |
Score |
4
(Sangat Puas) |
3
(Cukup Puas) |
2
(Puas) |
1
(Tidak Puas) |
| Kepastian layanan (Assurance) |
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| 1 |
Kemampuan dosen dalam menyakinkan bahwa pelayanan yang diberikan telah sesuai dengan ketentuan Ability of lecturer in ensuring that the services provided have met the regulations
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| 2 |
Kemampuan tenaga kependidikan dalam menyakinkan bahwa pelayanan yang diberikan telah sesuai dengan ketentuan Ability of educational staff (tendik) in ensuring that the services provided have met the regulations |
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| 3 |
Kemampuan pengelola dalam menyakinkan bahwa pelayanan yang diberikan telah sesuai dengan ketentuan Ability of managers in ensuring that the services provided have met the regulations |
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| PERNYATAAN |
Score |
4
(Sangat Puas) |
3
(Cukup Puas) |
2
(Puas) |
1
(Tidak Puas) |
| Empati layanan (Empathy) |
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| 1 |
Kesediaan dan kepedulian dosen untuk memberi perhatian kepada mahasiswa Willingness and concern of lecturers for being attentive to students |
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| 2 |
Kesediaan dan kepedulian tenaga kependidikan untuk memberi perhatian kepada mahasiswa Willingness and concern of educational personnel for being attentive to students |
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| 3 |
Kesediaan dan kepedulian pengelola untuk memberi perhatian kepada mahasiswa Willingness and concern of managers for being attentive to students |
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| PERNYATAAN |
Score |
4
(Sangat Puas) |
3
(Cukup Puas) |
2
(Puas) |
1
(Tidak Puas) |
| Tangible |
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| 1 |
Kecukupan sarana dan prasarana Adequacy of facilities and infrastructures |
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| 2 |
Aksesibilitas sarana dan prasarana Accessibility of facilities and infrastructures |
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| 3 |
Kualitas sarana dan prasaran Quality of facilities and infrastructures |
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| PERNYATAAN |
Score |
4
(Sangat Puas) |
3
(Cukup Puas) |
2
(Puas) |
1
(Tidak Puas) |
| Di Tingkat Prodi |
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| 1 |
Kualitas informasi, profil dan spesifikasi prodi The quality of information, profile, and specification of the study program |
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| 2 |
Kemutakhiran kurikulum program studi Up-to-date study program curriculum |
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| 3 |
Kualitas dosen program studi Quality of study program’s lecturers |
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| 4 |
Strategi pengajaran dan pembelajaran Teaching and learning strategies |
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| 5 |
Sarana dan prasarana dalam kegiatan pembelajaran Facilities and infrastructures in learning activities |
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| 6 |
Kualitas proses belajar mengajar di Prodi Quality of teaching and learning process in the study program |
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| 7 |
Kualitas dan transparansi penilaian hasil belajar Quality and transparency of learning outcomes assessment |
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| 8 |
Pemberian saran dan masukan oleh dosen Advice and suggestion by lecturers |
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| 9 |
Keterlibatan Anda dalam penelitian Your involvement in research |
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| 10 |
Keterlibatan Anda dalam pengabdian kepada masyarakat Your involvement in community service |
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| 11 |
Kualitas prodi dalam menyiapkan karir profesional Quality of study program in preparing professional career |
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| 12 |
Relevansi kurikulum prodi dalam pengembangan individu Relevancy of study program curriculum to individual development |
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| 13 |
Relevansi kurikulum prodi dalam pengembangan akademik Relevancy of study program curriculum to academic development |
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| 14 |
Relevansi kurikulum prodi dalam pengembangan profesional Relevancy of study program curriculum to professional development |
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| 15 |
Relevansi kurikulum prodi dengan perkembangan dan kebutuhan dunia kerja Relevancy of study program curriculum to the development and needs of the world of work |
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| PERNYATAAN |
Score |
4
(Sangat Puas) |
3
(Cukup Puas) |
2
(Puas) |
1
(Tidak Puas) |
| Di Tingkat Politeknik (PT) |
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| 1 |
Kualitas seleksi dan informasi penerimaan mahasiswa baru Quality of selection and information on new student admission |
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| 2 |
Kualitas dan dukungan teknologi dan informasi Quality and support of technology and information |
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| 3 |
Kualitas dan dukungan terhadap aktivitas ekstrakurikuler Quality and support for extracurricular activities |
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| 4 |
Kejelasan dan kelengkapan informasi persyaratan yang diperlukan untuk memperoleh layanan kelembagaan Clarity and completeness of information to obtain institutional services |
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| 5 |
Prosedur pemberian layanan kelembagaan Institutional service procedures |
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| 6 |
Waktu pemberian layanan kelembagaan Institutional service delivery hours |
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| 7 |
Biaya pemberian layanan kelembagaan Cost of providing institutional services |
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| 8 |
Produk layanan kelembagaan Institutional service products |
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| 9 |
Kompetensi pelaksana layanan kelembagaan Competence of institutional service implementers |
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| 10 |
Perilaku pelaksana layanan kelembagaan Behavior of institutional service implementers |
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| 11 |
Penanganan pengaduan terkait pelaksaan layanan kelembagaan Handling of complaints related to institutional service implementation |
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